If a buyer wishes to return an item for any reason, the buyer should contact us as soon as possible. Generally, return labels will be paid for by the seller; Unbox will pay the cost if there is a mistake on our end or if the item is defected or damaged. The information below will explain how we handle returns in certain specific circumstances:
ITEM IS DEFECTIVE
Unbox requires a picture and a detailed description of the damage. We will gladly send a refund or provide a replacement as soon as the item is received.
ITEM NO LONGER NEEDED / WANTED
Once we receive the item, we will deduct a 20% restocking fee and issue the remaining refund to the buyer.
ITEM DELIVERED PAST ESTIMATED DELIVERY DATE
If Unbox misses the shipping deadline, we will apply a 10% discount on the product fee paid by the buyer. However, we will not be held responsible for any problems while the item is in transit; please contact the carrier for any delivery concerns.
The WRONG ITEM WAS SENT
Unbox LLC requires the seller to submit detailed information and a picture of the incorrect item. We will gladly send the correct item or provide a refund. However, we will not be responsible for refunds if the correct item was sent to the buyer. If the seller wishes to provide a replacement under this circumstance, we must charge for shipping and another product fee.
ACCIDENTAL ORDER PLACED
Unbox will not be held responsible if a buyer places an accidental order. We will deduct a 20% restocking fee from the original cost and issue the balance of the refund to the seller after we receive the item.
BETTER PRICE AVAILABLE
Unbox strives to suggest a fair retail price for each item in our store. However, we are not responsible if a buyer returns an item due to finding a better price elsewhere. Once the item is returned to us, we will charge a 20% restocking fee and issue the remaining refund to the buyer.
Unbox is not responsible if a buyer returns an item due to an unauthorized purchase. After receiving the item, we will deduct a 20% restocking fee and issue the balance of the refund to the Buyer.
DESCRIPTION ON WEBSITE WAS NOT ACCURATE
Unbox will require the buyer to take a picture of (or copy and paste) the description of the product. If the description clearly does not match the item, we will provide a refund. Depending on the item, we will either allow the buyer to keep the item or ask that the item is returned to us prior to issuing the refund.
Unbox will not be held responsible if a package is returned to us due to an undeliverable address. The buyer will be responsible for paying the return shipping fee, and an additional shipping fee must be charged if a new shipment is made to the buyer.